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- Returns and Exchanges: Domestic customers can return merchandise by mail within 48 hours of receipt of purchase for a refund less shipping charges. Special note: For international returns: All return requests must obtain a written return authorization (RA) number and be inquired about within 48 hours of receiving merchandise. Flexibility in regards to shipping back products will only be acceptable upon the return authorization number given at the time of inquiry. You must send back a copy of the original receipt for either an exchange or refund. Returns and exchanges are accepted on items that HAVE NOT BEEN WORN OR ALTERED, with ALL TAGS ATTACHED in original packaging. Refunds will not be accepted on special orders, monogrammed, engraved or custom items. We DO NOT REFUND merchandise returned after FIVE DAYS OF YOUR RECEIVING. We DO NOT refund for any merchandise returned without an RA (return authorization) number. WE DO NOT refund shipping charges. We DO NOT refund any returned 14K gold or Diamond Demistache necklaces. 14K Demistache necklaces can be exchanged only and general return policies apply.
- Returns are accepted only via registered mail, UPS, FedEx and DHL. Please keep the tracking numbers. WE DO NOT REFUND SHIPPING AND HANDLING CHARGES. ALL RETURNS OVER $400 are subject to a 3% credit card authorization fee. This means that 3% OF YOUR PURCHASE MAY NOT BE REFUNDABLE and may take up to 5 BUSINESS DAYS.
- All Xmas exchanges must be made by Jan 3, 2011 otherwise not accepted. Unauthorized and unsolicited returns are subject to being sent right back to you. Any exceptions are subject to a 10% restock fee on original prices where discounts do not apply. Please mail your package in a prepaid, insured, traceable method to the sender's address on your package. For more information regarding returns please call +1 310.310.8093 or contact us by email.
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Special Note: Plated Sterling Silver and Pewter based materials may fade over any unspecified amount of time due to perspiration and/or moisture. Demitasse Jewelry is not responsible for replacement of these products under any circumstance unless otherwise discussed or negotiated. Any return of goods to Seller, for repair, service or warranty consideration must receive written approval and return authorization prior to receipt by Seller. Base metal corrodes and oxidizes over time and reacts variably with diluted hydrochloric acid which is basically salt and water. Depending on a persons own PH level this may effect the metal components in base metal ultimately causing the metal to oxidize faster over some period of time. We recommend keeping pieces out of water to keep the pieces from fading or oxidizing too quickly. We do not replace or refund for oxidization.
Candle Safety :
Lighted candles should always be within sight. Never leave a burning candle unattended. Extinguish all candles when leaving a room or before going to sleep. Never burn a candle on or near anything that can catch fire. Keep burning candles away from furniture, drapes, bedding, carpets, books, paper, flammable decorations, etc. Keep candles out of the reach of children and pets. Do not place lighted candles where they can be knocked over by children, pets or anyone else. Trim the wick to ΒΌ inch each time before burning. Long or crooked wicks cause uneven burning and dripping. Always use an appropriate candleholder placed on a stable, heat-resistant surface. Keep burning candles away from drafts, vents and air currents. This will help prevent rapid, uneven burning, smoking and excessive dripping. Drafts can also blow lightweight curtains or papers into the flame where they could catch fire. Ceiling fans can cause drafts. Extinguish a candle if it smokes, flickers repeatedly, or the flame becomes too high. Cool, trim wick, check for drafts, and re-light. Keep the wax pool free of wick trimmings, matches and debris at all times. Do not burn a candle for longer than 3-4 hours. Always burn candles in a well-ventilated room. Extinguish the flame if it comes too close to the holder or container. For a margin of safety, discontinue burning a candle when 2 inches of wax remains (1/2 inch if in a container). This will also help prevent possible heat damage to the counter/surface and prevent glass containers from cracking or breaking. Never touch or move a votive or container candle when the wax is liquid. Extinguish pillar candles if the wax pool approaches the outer edge. Place lighted candles at least 3 inches apart from one another. One of the safest ways to extinguish a candle is to use a candlesnuffer, which helps prevent hot wax from spattering. Do not extinguish candles with water. The water can cause the hot wax to spatter and can cause glass containers to break. Flashlights and other battery-powered lights are much safer light sources than candles during a power failure. Never use a candle as light when you go into a closet to look for things. Never use a candle for light when fueling equipment such as a lantern or kerosene heater.
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